Account Manager - 1500 - Johannesburg, South Africa

About the client:

Our client is a digital marketing agency specializing in the healthcare sector, with a strong focus on the dental niche. They help dental clinics grow their online presence, generate quality leads, and build brand awareness through comprehensive digital marketing solutions, including SEO, social media, website optimization, and paid advertising campaigns.

About the role:

We are seeking a motivated, self-driven Account Manager for our client. The ideal candidate should have a proven track record in managing client relationships, developing effective growth strategies, and coordinating client interests across various channels.

This role calls for a friendly, approachable professional with a standout personality that clients find easy to connect with. Strong communication skills, a solid understanding of digital marketing concepts, and the ability to collaborate effectively with cross-functional teams are essential. They should be a problem solver and able to navigate challenges proactively.

Experience in a digital marketing agency is preferred.

What you’ll be doing:

• Client Communication: Serve as the primary point of contact for assigned clients, leading status calls and keeping CRM records current across teams.

• Client Retention: Field client questions and requests, troubleshoot issues, and escalate when needed to drive long-term satisfaction.

• Project Management: Keep projects on track internally and externally—managing timelines, priorities, deliverables, and feedback.

• Campaign Reporting: Own monthly reporting (email + calls), translating SEO, PPC, social, and call-tracking KPIs into clear insights using our BI dashboards.

• Quality Assurance: Ensure all client work is on-brand, accurate, and polished before it goes out.

• Marketing Strategy: Spot growth opportunities for clients, shape strategy with sales reps, and confidently present recommendations.

Who are we looking for?

• 10+ years of experience as an Account Manager or in a related field.

• Fluent in English, both oral and written.

• Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.

• Excellent organizational and time-management skills, with keen attention to detail and strong project management skills.

• Strategic thinking and problem-solving skills, with the ability to identify and fix issues proactively.

• Proficiency in CRMs, project management, and industry-standard tools and software.

• Experience in digital marketing agencies is preferred.

• Foundational digital marketing knowledge is preferred.

Position: Account Manager

Remote Status: Fully Remote

Preferred Location: South Africa

Working Hours: 9 am to 5 pm EST

Holidays: Local US Holidays

Salary: USD 3500 - 4000 per month

Internal Job ID: 1500