Account Management Associate for a Sustainability SaaS

We are looking for an energetic and driven Junior Account Manager / Account Management Associate to work with and drive growth from our important base of volume accounts. This is an exciting opportunity to join one of Europe’s fastest growing and most successful sustainability start-ups, providing significant learning and opportunities for growth.

One Click LCA is the construction industry’s leading digital platform for Life Cycle Assessment for buildings, infrastructure, and manufacturing. A fast-growing, well-funded and profitable B2B SaaS business, our solutions are used in over 170 countries, across +50,000 global construction projects, with +300,000 certified construction data points — and trusted by the biggest names in construction and manufacturing.

You will join a supportive, effective, and mission-oriented team in a flexible, friendly and international work environment and have a great deal of autonomy in your role. There will be a chance to own and drive processes as well as work alongside supportive senior colleagues.

This full-time, permanent position is available on a remote basis for candidates based in Indian or Middle Eastern time zones.

What you will do:

• You will lead our efforts to retain and grow our important and large volume customer base, driving our Gross and Net Revenue retention with this cohort

• Talk to as many customers as possible, ensuring high activity through phone calls and making sure customers are clear on their status and our product developments

• Efficiently and effectively manage a large number of renewals per month, ensuring they are processed in a transparent and timely manner and growth opportunities are maximised

• Be aware of your attainment numbers, key performance indicators and customer health data

• Process and maximise expansion opportunities from your accounts

• Use the data at your disposal and work closely with CS Ops to proactively identify customers at risk of churn and work across teams to find solutions to retain them

• Execute the playbook for retention, ensuring a high-quality customer experience and best results for One Click LCA

• There are plenty of opportunities to drive improvements in the way we retain and grow our volume customer base. You will be expected to seize them and be a changemaker for the better

What you need:

• You have experience in B2B SaaS, ideally working in Customer Success, Operations, Sales or Account Management positions previously

• A willingness to get on the phone and excite customers about new features or quickly troubleshoot adoption or contract issues

• Metrics and attainment drive. You thrive on and regularly achieve individual and team targets

• Exceptional time management skills and the ability to focus on the highest value activities to drive NRR and customer outcomes

• Comfortable working in a fast-paced environment, ideally with experience of using Salesforce CRM

• Data-driven and detail-oriented. You use the data at your disposal to identify insights and come up with plans to act on them

• You are proactive and creative. Each customer is different, and you love figuring out how to utilise our playbook to get results

• You are happy picking up the phone to customers as a way to drive retention or expansion

• Experience in LCA, building sustainability, or embodied-carbon-related fields is not essential but would be beneficial. We can teach you this. Being a fast learner is essential.

What we offer:

• Work in a growing business that helps bring about a zero-carbon future

• Fulfilling, meaningful work at a successful, stable and fast-growing business

• Freedom with no fixed hours and remote working supported

• Challenges, substantial responsibility and the chance to see the results of your work directly

• Competitive compensation and opportunity for professional development

• A dynamic, friendly, motivated and diverse team of top-notch professionals

• Great colleagues, social events and ability to contribute to market transformation

Interested?

We are eagerly waiting for your application until 8 September 2026. Applications are reviewed upon receipt, so please apply promptly to be considered.