Account Executive I

About STACK Construction Technologies

STACK Construction Technologies is a leading cloud-based preconstruction software platform purpose-built for contractors, subcontractors, and specialty trades across North America. Our platform streamlines takeoff, estimating, and Build & Operate workflows for thousands of construction professionals. We are a growth-stage SaaS company on a mission to modernize the construction industry — and we're building the team to support that growth at every level of the organization.

Position Overview

The Account Executive is responsible for managing the sales process from product demonstration through close for qualified opportunities generated by STACK’s Business Development team. This role engages prospective customers, conducts live demonstrations of STACK’s cloud-based takeoff and estimating platform, and guides customers through the evaluation and purchasing process.

The ideal candidate is a motivated sales professional who thrives in a fast-paced environment, builds strong customer relationships, and consistently achieves sales goals through effective communication, product expertise, and disciplined pipeline management.

Essential Performance Responsibilities and Expectations

1. Achieve monthly and annual sales, customer adoption, and revenue goals established by Sales Leadership.
2. Provide online product demonstrations and sales activities to support pipeline growth, customer education, and business development objectives.
3. Maintain timely and professional communication with prospective and existing customers through a variety of channels, including:
   1. Phone calls
   2. Virtual demonstrations and meetings
   3. Online chat platforms
   4. Email and text communication
4. Support newly onboarded customers during their first year by assisting with product training, implementation, adoption, and ongoing engagement.
5. Serve as a trusted advisor to customers by proactively identifying opportunities to improve product usage, customer outcomes, retention, and long-term success.
6. Respond to customer questions, concerns, and ongoing support needs while maintaining strong customer relationships and ensuring a positive customer experience.
7. Proactively identify upsell, expansion, and account growth opportunities within existing customer accounts.
8. Maintain accurate and up-to-date records of customer interactions, pipeline activity, customer engagement, and sales opportunities within Salesforce.
9. Demonstrate strong product knowledge and technical aptitude with the ability to quickly learn and effectively communicate STACK’s product functionality, implementation processes, and best practices to prospective and existing customers.
10. Collaborate cross-functionally with internal teams to support customer acquisition, onboarding, retention, and overall customer success.
11. Monitor customer engagement and provide guidance to help maximize product value, adoption, and customer outcomes.
12. Adapt successfully in a fast-paced, evolving environment by embracing change, learning new tools and processes, and supporting customers through product updates and enhancements.
13. Consistently contribute to a positive, professional, and high-performing team environment.

Required Experience, Knowledge and Characteristic Attributes

Must have demonstrated experience, knowledge, and characteristic attributes in the following:

• Bachelor’s Degree or equivalent work experience
• Previous sales, account management, or customer-facing experience preferred
• Construction industry experience is a plus
• Experience conducting presentations, product demonstrations, or virtual meetings preferred
• Strong communication, interpersonal, and relationship-building skills
• Computer proficiency with the ability to manage multiple software platforms simultaneously
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Self-motivated with the ability to work independently while contributing as part of a team
• Desire to provide quality internal and external customer service while protecting the interests of STACK
• Strong work ethic, professionalism, and commitment to achieving performance goals
• Desire to contribute to a collaborative and high-functioning team environment