Be the one building AI-powered experiences where they matter most

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Territory Account Executive, Greenfield Sales - SMB

About Genesys

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating exceptional experiences for customers and employees. Through Genesys Cloud™, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering personalized, empathetic experiences at scale—driving customer loyalty, workforce engagement, operational efficiency, and business performance.

With more than 6,000 employees worldwide, Genesys fosters a culture built on empathy, collaboration, and innovation. Our people are empowered to make a meaningful impact, take ownership of their work, and help shape the future of customer experience.

About the Role

Genesys is seeking a driven and entrepreneurial Account Executive to join our Greenfield Sales team. In this role, you will focus on identifying, developing, and winning net-new business opportunities within untapped accounts. This is an exciting opportunity for a sales professional who thrives on prospecting, building relationships, and creating opportunities from the ground up.

As a Greenfield Account Executive, you will play a critical role in expanding Genesys' market presence by engaging prospective customers across a variety of industries and leveraging our partner ecosystem to accelerate growth. You'll work closely with marketing, solution consultants, business development representatives, and channel partners to build a strong pipeline and drive new customer acquisition.

More About the Role:

Generate New Business Opportunities

• Identify, research, and engage prospective customers through outbound prospecting activities, including calls, emails, social selling, and networking.
• Utilize sales engagement and intent platforms such as Salesloft, 6sense, and LinkedIn Sales Navigator to uncover and prioritize new opportunities.
• Develop and execute strategic prospecting plans to penetrate target accounts and expand market reach.

Build and Manage Pipeline

• Consistently create and maintain a healthy pipeline of qualified opportunities.
• Advance opportunities through the sales cycle by engaging key stakeholders and aligning solutions to customer business objectives.
• Monitor pipeline health and sales performance using Salesforce, Clari, and other sales tools.

Collaborate Across Teams

• Partner with Marketing, Business Development Representatives, Solution Consultants, and Channel Partners to coordinate account strategies and campaigns.
• Deliver compelling value propositions and tailored messaging aligned to customer needs.
• Contribute market intelligence and customer feedback to support ongoing business growth.

Represent the Genesys Brand

• Participate in industry events, webinars, customer meetings, and networking opportunities.
• Build relationships with executive-level stakeholders and establish Genesys as a trusted advisor in the customer experience market.

Required Qualifications

• 2+ years of experience in B2B SaaS, cloud, or technology sales with a track record of generating and managing new business opportunities.
• Strong prospecting and pipeline generation skills with a passion for hunting net-new business.
• Experience using modern sales technologies, including Salesforce, Salesloft, LinkedIn Sales Navigator, 6sense, or similar platforms.
• Excellent verbal, written, and presentation skills, with the ability to engage senior-level and executive stakeholders.
• Strong organizational and account planning skills with a data-driven approach to sales execution.
• Ability to thrive in a fast-paced, high-growth environment and adapt to changing priorities.
• Collaborative mindset with experience working cross-functionally to achieve shared business objectives.

Preferred Qualifications

• Experience selling cloud-based software, customer experience (CX), contact center, or enterprise technology solutions.
• Familiarity with MEDDPICC or other structured sales methodologies.
• Experience developing and winning opportunities within enterprise or large Greenfield accounts.
• Knowledge of industries such as Healthcare, Financial Services, Retail, Technology, or other enterprise verticals.

Why Genesys?

At Genesys, you'll have the opportunity to make a meaningful impact while accelerating your career. You'll join a collaborative, high-performing team that values innovation, accountability, and customer success. If you're energized by building new relationships, creating opportunities, and helping organizations transform customer experiences, we'd love to hear from you.

Benefits 

• Medical, Dental, and Vision Insurance
• Paid Parental Leave
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

This is an active opening at Genesys. We use Artificial Intelligence to support the hiring process, but every application is reviewed by our Talent Acquisition team, looking beyond keywords to focus on your experience and potential.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.