Account Director

We are seeking an experienced Account Director to lead a portfolio of client accounts, manage and mentor a team, and drive full-funnel Amazon and marketplace strategy for tier-one brands. This role owns client relationships end-to-end — from strategic planning to execution — while ensuring best-in-class delivery across media, creative, and retail initiatives.

What You'll Do 

Client portfolio ownership & strategic oversight

• Own client success and portfolio revenue for a set of full-service clients, to whom we deliver media, merchandising, planning, and content services 
• Drive the Development of  annual strategic roadmaps, growth plans, promotional calendars, and business reviews across all the clients in the portfolio, with a strong focus on profitability and scaling performance
• Support the team in identifying growth opportunities, upsell initiatives, and ways to expand existing scopes of work
• Advocate for the clients internally and ensure alignment on deadlines, ownership, and execution quality
• Help brands innovate beyond foundational Amazon execution through channel expansion and creative testing

Team/People management

• Lead a team of account managers (2-3): manage the teams cadence, ensure proper workload allocation, and oversee quality of the work
• Mentor and coach Account Managers/Associates, while providing regular feedback to elevate performance and long term success
• Own performance plans process and deliver performance reviews.

Day-to-day client management

• Lead and manage directly a short-list of  top-tier client accounts end-to-end across Amazon and marketplaces, owning strategy, execution, and performance
• Serve as the primary client partner - lead conversations, present recommendations, and drive key business decisions with senior stakeholders including C-suite
• Ensure flawless delivery across media, creative, retail, supply chain coordination, and marketplace operations
• Build trust with clients through education, guidance, performance transparency, and proactive recommendations
• Create decks, lead all client meetings, own call notes, action lists, and follow-through
• Monitor account performance, review reporting regularly, and translate data into clear insights and next steps

Cross-team Operational efficiency 

• Work cross-functionally with media, retail, creative, and analytics teams to drive end-to-end success
• Develop strong ties internally with all the delivery teams and foster a fast paced collaborative environment
• Develop and implement best practices, SOP improvements, onboarding materials, and training resources
• Contribute to thought leadership, internal education sessions, and new business pitches
• Support the creation of case studies. 
• Stay current on Amazon programs, betas, algorithms, policy updates, and marketplace opportunities

What We're Looking For

• 7+ years experience in marketplace management with strong Amazon (1P/3P) and Walmart (1P/3P) expertise
• Proven experience managing enterprise-level accounts and leading conversations at the executive level
• Prior experience managing and developing a team with high standards for ownership and delivery
• Strong presentation, communication, and client-facing confidence; comfortable leading calls and challenging constructively
• Highly organized, responsive, detail-oriented, and able to manage multiple workstreams simultaneously
• Strong analytical ability with comfort in Excel/Sheets, creating insights and translating them into strategy
• Commercial mindset with the ability to identify revenue opportunities and influence decision-making
• Growth-oriented, accountable, collaborative, and motivated to build strong long-term relationships