Manage client schedules and assign RBTs to ensure high utilization of authorized hours. Coordinate service starts and maintain clear communication between families, BCBAs, and clinical staff.
This is a remote position.
We are looking for a "glorified" scheduler, who manages client schedules, assigns RBTs, and ensures services begin and run smoothly. The focus is on keeping authorized hours highly utilized through proactive, creative scheduling and clear communication with families and staff.
Key Responsibilities
Assign RBTs to new clients and coordinate the start of services with families and clinical staff.
Build and maintain weekly client schedules to ensure high utilization of authorized hours.
Proactively fill schedule gaps using creative methods (backup RBTs, flexible shifts, adjusted session blocks).
Monitor cancellations and reschedule sessions quickly to prevent lost hours.
Communicate schedule updates clearly and promptly to families, BCBAs, and RBTs.
Track reassessments, treatment plan expirations, and reauth deadlines to prevent service interruptions.
Keep accurate documentation of schedule changes and service updates in CentralReach.
Support smooth transitions during RBT changes, temporary coverage, service pauses, or discharges.
Help families understand expectations around scheduling, attendance, and consistency of services.
Preferred Experience
Experience in scheduling, coordination, or case management (healthcare, ABA, home health, or similar).
Experience working with families or in a client-facing support role.
Familiarity with ABA therapy, behavioral health, or working with providers (helpful but not required).
Experience using CentralReach.
Key Skills
Strong scheduling and time-management skills — able to build, adjust, and maintain busy schedules.
Creative problem-solving — finds ways to fill gaps, prevent lost hours, and match RBT availability.
Empathetic and compassionate — able to support families and communicate with warmth and understanding.
Clear communicator — keeps families, BCBAs, and RBTs updated and aligned.
Highly organized — stays on top of timelines, authorizations, and service requirements.
Detail-oriented — ensures accuracy in schedules and documentation.
Calm under pressure — manages cancellations and last-minute changes effectively.
Tech-comfortable — able to work in CentralReach, spreadsheets, Teams, and other system tools.
Team-oriented — collaborates smoothly with clinical and operations teams.
We are obviously looking for someone with fluency in English and some level of comfort/experience with the US market.
This is a 40 hour/week job, with the potential of weekend hours too should the candidate be interested.
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Marketing Manager
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