As a Senior Enterprise Customer Success Manager, you will manage large Enterprise accounts, building strong relationships and serving as a trusted advisor. You will ensure customer satisfaction by understanding their business objectives and collaborating with internal teams for successful platform adoption and usage.
Remote Customer Success Manager Jobs (1,157)
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As a Senior Enterprise Customer Success Manager, you will manage large Enterprise accounts, building strong relationships and serving as a trusted advisor. You will ensure customer satisfaction by understanding their business objectives and collaborating with internal teams for successful platform adoption.
As a Senior Enterprise Customer Success Manager, you will manage large Enterprise accounts, building strong relationships and serving as a trusted advisor. You will ensure customer satisfaction by understanding their business objectives and collaborating with internal teams for successful platform adoption.
Associate Manager, Customer Success
DoorDash Australia
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Full Time
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35 Weeks Ago
DoorDash Australia
Lead a team of Customer Success Managers to ensure enterprise clients achieve success with the SevenRooms platform. Oversee strategic initiatives that drive adoption, retention, and long-term customer value.
As a Senior Enterprise Customer Success Manager, you will manage large Enterprise accounts, building strong relationships and serving as a trusted advisor. You will ensure customer satisfaction by understanding their business objectives and collaborating with internal teams for successful platform adoption and usage.
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As a Senior Customer Success Manager, you will manage enterprise accounts, build strong relationships, and serve as a trusted advisor to optimize the use of the Strategy platform. You will ensure customer satisfaction and collaborate with internal teams for successful adoption and ongoing usage.
Customer Success Manager | Full Time (m/w/d) 14 APPLICANTS
CONROO GmbH
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Full Time
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35 Weeks Ago
CONROO GmbH
As a Customer Success Manager, you will act as the main point of contact for customers, ensuring their needs are met and driving product expansion. You will also analyze market trends and customer feedback to enhance product efficiency and operational effectiveness.
Senior Manager, Customer Success 20 APPLICANTS
SimplePractice
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Full Time
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36 Weeks Ago
SimplePractice
Establish and grow a world-class Customer Success team while leading, mentoring, and developing Customer Success Managers and Retention Specialists. Oversee the implementation of a Customer Success Platform and manage customer retention rates and churn reduction initiatives.
Manage and develop a team of CS Readiness professionals to strengthen how the organization operates and scales. Translate business priorities into execution plans while partnering with cross-functional stakeholders to align capacity and measure outcomes.
Lead the implementation and technical launch of Lyra's benefits for new customers, serving as the primary cross-functional point of contact. Focus on optimizing launch systems, creating scalable SOPs, and ensuring seamless transitions from Sales to Customer Success.
Manage a portfolio of accounts as a trusted advisor to uncover new opportunities and drive long-term customer success. Own the full sales cycle from prospecting and identifying needs to forecasting and closing business within HubSpot CRM.
Senior Customer Success Account Manager (French Speaking)
Docusign
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Full Time
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3 Days Ago
Docusign
The Senior CSAM manages a portfolio of accounts to drive product adoption, ensure customer value, and secure renewals. They collaborate with sales teams to identify growth opportunities and mitigate risks through strategic engagement and negotiation.
The role focuses on helping customers realize business value and accelerate product adoption by acting as a trusted advisor. It involves partnering cross-functionally to resolve blockers and aligning success plans with customer goals to drive renewals and expansion.
Customer Success Account Manager
Prescryptive Health, Inc.
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Full Time
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6 Days Ago
Prescryptive Health, Inc.
Support the operational management of employer accounts by executing action plans, managing day-to-day client requests, and preparing business review materials. Coordinate internal resources to ensure accurate delivery of contract requirements and maintain HIPAA-compliant records.
Lead and grow a team of SMB Customer Success Managers by building scalable, digital-first systems and automation to drive adoption and retention. Own GRR and NRR targets for the SMB segment while designing automated lifecycle programs and health-based triggers.
The role focuses on helping customers realize business value and accelerate product adoption by acting as a trusted advisor. It involves partnering cross-functionally to resolve blockers and supporting renewal and expansion outcomes.
Principal Strategic Customer Success Account Manager (AI Enabled, High-Touch)
Vertex Inc.
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Full Time
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1 Week Ago
Vertex Inc.
The Principal CSAM manages high-value strategic accounts to drive value realization, retention, and growth using AI-driven insights. The role involves leading executive engagements and collaborating cross-functionally to accelerate product adoption and mitigate risks.
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Own the systems, processes, and data infrastructure to enable Customer Success and Account Management teams to operate at scale. Design and implement a proactive architecture and a future low-touch/tech-touch CS model using AI and automation.
Lead and scale an Enterprise Customer Success team to drive retention, reduce churn, and increase expansion revenue. Manage daily production targets, handle high-level escalations, and execute high-impact Executive Business Reviews for enterprise accounts.
Customer Success Operations Manager
Medibank Private Limited
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Full Time
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2 Weeks Ago
Medibank Private Limited
Lead the operational engine of the customer success lifecycle, managing everything from opportunity identification and tenders to contract governance and impact reporting. Build and scale a high-performing coordination team to ensure seamless delivery and data-led insights.
Lead and scale the international customer success organization, overseeing both regional EOR consultants and support specialists. Act as the primary bridge between international customers and internal stakeholders to align the global product roadmap and service strategy.
Customer Success Account Manager (CSAM)
Assertive Yield B.V.
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Full Time
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2 Weeks Ago
Assertive Yield B.V.
The CSAM serves as the primary point of contact for enterprise publisher partners, managing onboarding, adoption, and overall account health. They are responsible for driving revenue growth, ensuring successful renewals, and collaborating with the product team to advocate for customer needs.
Lead a team of Customer Success Managers to manage high-ARR, multi-location restaurant groups and franchises. Focus on driving retention, expansion, and measurable business outcomes through strategic partnerships and high-touch customer experiences.
Lead and mentor a team of Enterprise Customer Success Managers to drive customer satisfaction, retention, and expansion for large accounts. Develop strategic customer journeys and collaborate cross-functionally to align product improvements with enterprise customer needs.
Lead a team of Customer Success Managers to drive customer satisfaction, adoption, and retention while managing a small personal portfolio of accounts. Responsible for achieving targets for net renewals, expansion, and overall ARR growth within the commercial segment.
The role involves taking full ownership of the Planhat environment to overhaul backend architecture, data flows, and integrations. The manager will transform the platform into a high-performance engine to drive actionable insights and operational excellence for the post-sales journey.
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Lead and develop a high-performing customer support team while serving as a player-coach to resolve complex product issues. Drive operational excellence through AI automation, KPI reporting, and collaboration with Product and Engineering teams to improve the customer experience.
Serve as the primary point of contact for designated clients to ensure retention and growth through operational support and best practice consulting. Manage SLAs, track key performance metrics, and collaborate cross-functionally to resolve system issues and deliver solutions.
Translate CS strategy into operational workflows and manage the end-to-end lifecycle of internal operational projects. Establish performance metrics and optimize the sales-to-post-sales handoff to maximize team productivity.
Manage a large set of SMB customers to drive success with Adobe's Creativity and Productivity products. Focus on identifying expansion opportunities through up-selling and cross-selling while managing the opportunity pipeline.
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