The Patient Support Specialist handles inbound and outbound calls to conduct patient intakes, educate potential members on services, and schedule appointments. They are responsible for documenting all interactions in the EHR system while meeting performance goals.
The RN Case Manager provides clinical care management and coordination for members with complex medical, behavioral, and social needs. Responsibilities include conducting assessments, developing individualized care plans, and managing transitions of care across multiple settings.
Zócalo Health provides tech-enabled, community-oriented primary care, behavioral health, and social care for historically underserved populations through partnerships with health plans, providers, and community organizations. The organization focuses on delivering coordinated, whole-person care using local teams, virtual care, and modern technology, especially for complex patient populations.
