Provide after-hours technical support for a healthcare platform by troubleshooting login, platform, and faxing issues. Manage incident escalations and maintain detailed documentation in Zendesk while ensuring clear communication with healthcare customers.
Xferall
2 Remote Job Openings at Xferall
The Customer Support Specialist serves as the primary point of contact for daytime support requests, managing tickets and troubleshooting platform issues. They also assist with customer onboarding, implementation activities, and maintaining internal documentation.
