The Customer Success Team Lead will supervise and mentor a team of advisors to ensure high-performance delivery and adherence to departmental KPIs. They are responsible for managing recruitment, training, quality assurance, and resolving escalated customer issues to maintain high satisfaction levels.
The Customer Success Team Lead will supervise and mentor a team of support advisors to ensure high-performance delivery and adherence to company KPIs. This role involves managing recruitment, training, quality assurance programs, and resolving escalated customer issues to maintain high satisfaction levels.
The Head of Structured Solutions will lead the strategic direction and product development for yield products, tokenisation, and asset-backed lending. They are responsible for managing counterparty relationships, overseeing credit risk, and building a high-performing team to scale the function.
Own the measurable quality of Xapo's end-to-end user experience, focusing on conversion, drop-off rates, and design system adoption. Lead and scale a remote team of designers while partnering with product and engineering to reduce friction in complex financial flows.
This is a general interest posting for future consideration, inviting candidates to submit their resume for potential roles within the fully distributed Xapo Bank team. The company is committed to changing how things are done by leveraging cutting-edge technology to promote economic freedom and wealth protection globally.
