The Operations Team Lead will oversee and optimize daily operations for a team of dental billing professionals while managing client retention and performance metrics. This role involves driving team performance, forecasting churn, and implementing systems to improve operational efficiency.
Set the technical direction for platform reliability, including the ownership of observability, SLOs, and deployment pipelines. Define and implement operational patterns for AI-powered agentic workflows and harden integrations with dental insurance carriers.
Manage the full sales cycle from inbound lead generation and meeting scheduling to closing deals with dental practices. Additionally, focus on upselling existing clients and collaborating with internal teams to ensure a seamless customer onboarding journey.
Own the strategy and roadmap for an AI-first product focused on automating dental insurance billing workflows. Translate industry expertise into structured AI workflows and design human-in-the-loop autonomy models.
You will design and ship production-grade features across the full stack, including backend services and React interfaces. Additionally, you will build and evolve AI-powered agentic workflows to automate complex, high-stakes billing decisions at scale.
