The specialist will lead the technical onboarding and remote connectivity deployment for dental practice clients. They will also serve as the primary technical owner for ongoing support, troubleshooting connectivity issues and collaborating with internal teams and third-party vendors.
Set the technical direction for platform reliability, including the ownership of observability, SLOs, and deployment pipelines. Define and implement operational patterns for AI-powered agentic workflows and harden integrations with dental insurance carriers.
Manage the full sales cycle from inbound lead generation and meeting scheduling to closing deals with dental practices. Additionally, focus on upselling existing clients and collaborating with internal teams to ensure a seamless customer onboarding journey.
Own the strategy and roadmap for an AI-first product focused on automating dental insurance billing workflows. Translate industry expertise into structured AI workflows and design human-in-the-loop autonomy models.
You will design and ship production-grade features across the full stack, including backend services and React interfaces. Additionally, you will build and evolve AI-powered agentic workflows to automate complex, high-stakes billing decisions at scale.
The Operations Team Lead will be responsible for leading, mentoring, and holding teams accountable to performance goals, focusing heavily on KPIs, quality, and client retention. This role also involves owning the client experience through clear communication, leading quality business reviews, and resolving issues effectively.
