The supervisor is responsible for managing, mentoring, and coaching a team of contact center employees in both on-site and virtual environments. They must drive performance goals, ensure regulatory compliance, and handle escalated customer situations while fostering a culture of continuous improvement.
Sell Gerber Life insurance products to consumers via various lead sources using a consultative sales approach. Handle inbound and outbound sales and service calls while maintaining regulatory compliance and accurate data entry.
Provide exceptional service to existing customers by processing transactions and resolving billing or policy issues via inbound and outbound calls. Engage in consultative conversations to recommend life insurance and financial products that meet customer needs and drive business growth.
