Combine customer usage, support, and account data into an organized foundation, then analyze customer behavior and outcomes to identify churn, downgrade, and growth patterns. Monitor AI tool performance, turn team feedback into improvements, maintain AI knowledge and documentation, and document the work for ongoing use.
You will be responsible for developing and maintaining features across the billing and payments platform, including technical design, implementation, and testing. Additionally, you will collaborate with the team to refine product requirements and ensure the scalability and reliability of production systems.
You will be responsible for developing and maintaining features across the billing and payments platform while ensuring scalable and reliable technical solutions. This includes writing documentation, participating in code reviews, and collaborating with the team through agile rituals.
The Financial Controller will strengthen internal controls, manage tax compliance, and oversee revenue control processes. They will also partner with finance leadership to streamline reporting and drive automation across financial systems.
You will provide exceptional support to German and English-speaking customers via email and phone while resolving system issues. Additionally, you will nurture client relationships, handle payment queries, and contribute to process improvements.
The Business Development Representative will research and identify potential leads in the Spanish market while reaching out via phone, email, and social channels. They will also qualify leads, schedule meetings for Account Executives, and build strong relationships with potential clients.
