Develop new client relationships and grow existing accounts across the Vancouver territory to achieve revenue, job, and gross profit targets. Manage the full sales cycle, including prospecting, client discovery, solution presentation, negotiation, and closing, while building market presence through in-person meetings and industry networking.
Manage candidate sourcing activities, including inboxes, applicant tracking system workflows, application reviews, interview scheduling, candidate interviews, and hiring recommendations. Support independent contractors through onboarding and learning, and assist with compliance, engagement, and support for active transcriptionists and digital reporters.
Process, produce, quality-check, and archive reporter files, transcripts, exhibits, and specialty files using the Vision workflow. Ensure orders are completed accurately, promptly, confidentially, and in compliance with applicable regulations and instructions, following up with reporters and preparing exhibit links and read-and-sign letters.
The Account Executive is responsible for driving revenue by maintaining existing relationships and developing new partnerships with law firms and attorneys. This includes conducting product presentations, tracking activities in Salesforce, and collaborating with internal teams to ensure client needs are met.
Oversee the quality management program by reviewing legal transcripts and providing assessment feedback to independent contractors. Act as a level two knowledge resource to ensure all work products meet established quality standards and service-level agreements.
