The Customer Service Representative will manage high-volume calls to assist clients with auto insurance inquiries and membership benefits. They are responsible for meeting performance metrics, documenting interactions, and ensuring a positive customer experience.
Handle incoming customer calls, answer questions, and provide friendly, professional support in a remote environment. Navigate customer service systems, assist users with provider portal setup and use, respond to email cases, and meet performance and quality goals.
Handle inbound and outbound calls from life insurance members and agents, assisting with policy requests, account updates, beneficiary changes, payments, loans, claims, and certificate inquiries. Research and verify information across multiple systems, interpret policy and regulatory requirements, resolve concerns compassionately, and meet quality and productivity goals.
The Recruiting Solutions Lead manages full-cycle, high-volume recruitment for various operational positions within a BPO environment. They are responsible for developing candidate pipelines, conducting interviews, and partnering with leadership to ensure workforce readiness and hiring goals are met.
