The representative will handle incoming calls in a remote environment to provide professional support and resolve customer inquiries. They are responsible for navigating multiple computer systems and guiding users through provider portal usage.
The Telephone Interviewer will conduct inbound and outbound calls with insurance applicants to gather accurate information for underwriting decisions. They will also document interview details across multiple computer systems while maintaining confidentiality and meeting productivity standards.
The representative will manage 40-100 calls per day to assist customers with auto insurance inquiries and resolve concerns. They are also responsible for highlighting membership benefits and meeting specific program metrics and customer satisfaction targets.
The Operations Manager will oversee day-to-day healthcare program operations, ensuring client satisfaction and team performance through effective leadership. They will analyze operational data to drive process improvements, manage KPIs, and ensure adherence to HIPAA and company standards.
