Homemoves and Retentions Advisor
Manage inbound calls from existing and new customers regarding account closures, transfers, and service cancellations. Meet call handling KPIs and sales targets while maintaining high levels of customer service.
Manage inbound calls from existing and new customers regarding account closures, transfers, and service cancellations. Meet call handling KPIs and sales targets while maintaining high levels of customer service.
You will co-lead a cross-functional squad to create clarity, consistency, and momentum while driving technical strategy and operational excellence. Your role involves coaching team members, managing stakeholders, and ensuring the squad meets its objectives through effective planning and delivery.
You will lead a squad of engineers by setting technical direction, ensuring operational excellence, and balancing delivery goals with long-term sustainability. Additionally, you will coach team members, manage performance, and collaborate with product managers to align team output with company strategy.