The Customer Success Manager is responsible for building customer relationships, driving product adoption, and ensuring customers realize the value of their investment. They act as the primary point of contact to orchestrate issue resolution and facilitate the migration of customers to advanced access methods.
The Senior Internal Auditor is responsible for planning and executing risk-based audits of financial processes and internal controls to ensure effective ICFR. They will collaborate with management to identify risks, document control effectiveness, and track corrective actions through to remediation.
The IT Auditor will support the internal controls compliance testing program and participate in ITGC, financial, and operational audit activities. Responsibilities include executing audit programs, analyzing findings, documenting control effectiveness, and collaborating with management to mitigate risks.
The role involves managing the end-to-end lifecycle of the RevChain billing platform, including design, development, and maintenance of core features and customizations. You will also monitor production health, triage incidents, and integrate the platform with various upstream and downstream systems.
The Major Customer Success Manager is responsible for building customer relationships, driving product adoption, and ensuring customers realize the value of their investment. They orchestrate issue resolution and collaborate with sales teams to identify opportunities for expanding customer accounts.
The Channel Manager will lead the strategy and operations of channel partnerships to drive revenue growth. They are responsible for qualifying, training, and managing sales agents while collaborating on sales opportunities and ensuring service delivery.
The Associate Director will lead the strategy, governance, and evolution of IVR and AI-driven customer interaction capabilities across the contact center. They will partner with cross-functional teams to design, implement, and optimize self-service solutions that improve customer outcomes and operational efficiency.
The analyst serves as the primary point of contact for third-party liability claims, coordinating between employees, customers, and the claims administrator. They are responsible for facilitating claim resolutions, conducting internal investigations, and producing performance reports for management.
The Wholesale Customer Account Specialist acts as a liaison between customers and the Wholesale Business Unit, managing both pre-sales and post-sales functions. Responsibilities include supporting sales teams with quotes, onboarding customers, managing order processing, and assisting with billing and inventory inquiries.
This role provides shared HRBP support by managing employee relations processes, including corrective action, attendance tracking, and vehicle accident follow-up. The position also assists with documentation, case management, and providing administrative support to managers and employees.
The Business Intelligence Principal will build and maintain dashboards to track marketing performance, pipeline contribution, and campaign ROI. They will also analyze market and customer data to provide actionable insights that support strategic decision-making across sales and marketing teams.
The Wholesale Service Manager acts as the primary customer advocate, overseeing the operations lifecycle and ensuring a best-in-class customer experience. They are responsible for monitoring service performance, managing SLAs, and driving results through cross-functional collaboration and effective customer business reviews.
The Associate Principal will lead strategic service delivery projects, manage process improvements, and drive alignment across cross-functional teams. They are responsible for developing actionable reporting, maintaining data warehouse integrity, and facilitating stakeholder communication to ensure operational success.
The Senior Regulatory Analyst II is responsible for filing monthly, quarterly, and annual regulatory compliance reports for the company. The role also involves coordinating responses to data requests, managing regulatory audits, and maintaining internal regulatory databases.
The Consumer Retention Specialist handles interactions with customers at risk of disconnecting services by troubleshooting issues and offering retention solutions. The role requires maintaining a last-stop-shop mentality to resolve customer needs during the initial interaction while logging all activities accurately.
The Finance Analyst supports financial operations through reporting, month-end close activities, and cross-functional collaboration. They are responsible for managing dispute intake, resolving customer financial issues, and maintaining accurate account records.
Lead, coach, and develop a team of remote Inside Business Specialists to achieve and exceed sales and revenue objectives. Foster a high-performance sales culture while monitoring pipeline activity and utilizing CRM tools to drive accountability.
The Retention Specialist handles inbound calls to resolve customer inquiries, billing issues, and service concerns. They are responsible for saving products and services for existing customers while maintaining accurate account records.
The analyst handles after-hours, weekend, and holiday dispatches and escalations by coordinating with field technicians and managers. They are responsible for determining the urgency of dispatch requests and maintaining efficient performance across various systems.
The specialist will handle inbound customer care calls to resolve billing, service, and account issues while focusing on first-call resolution. They will also proactively educate customers and recommend new products to improve the overall customer experience.
The Planner is responsible for scheduling, dispatching, and coordinating field resources using Salesforce Field Service Lightning to meet service commitments. They act as the central point of contact for technicians and operations managers to ensure efficient job execution and timely resolution of disruptions.
