The Access Center Representative provides scheduling support and appointment information to ambulatory patients. They are responsible for scheduling appointments and completing patient registration for various UC Health departments.
The Clinical Call Representative manages incoming clinical calls from patients and medical providers to resolve concerns or relay information to clinic staff. They are responsible for accurate documentation, maintaining patient confidentiality, and adhering to departmental protocols within their scope of practice.
Audits patient demographic, financial, benefit, and insurance verification records for accuracy and completeness, documents and shares results, and identifies trends and training needs. Develops and delivers staff education, supports procedure updates, advises staff on verification and documentation, and communicates process changes.
Bills claims electronically, follows up on unpaid claims, posts cash, and collects self-pay and past-due patient balances. Supports daily collection activities by contacting patients, arranging payments or settlements, reviewing discount qualifications, scanning documents, requesting medical records, and providing customer service.
The RN provides support for data analysis, data mining, and quality monitoring to improve care outcomes and revenue realization. They perform patient record reviews, manage clinical database entries, and collaborate with multidisciplinary teams on performance improvement initiatives.
The Patient Accounting Representative is responsible for electronic billing, managing unpaid claim statuses, and performing cash collections. They also handle document scanning, medical record requests, and provide customer service to patients regarding account balances.
The supervisor oversees claims management, insurance billing, and follow-up processes while coordinating staff performance. They are responsible for unit workflow, quality assurance, and supporting departmental goals through project and vendor management.
The analyst is responsible for the implementation and daily production support of Epic Beaker modules and various laboratory instrument interfaces. They will collaborate with clinical stakeholders to define system functionality, manage workflows, and coordinate software release procedures.
The Analyst is responsible for independently designing, coding, and supporting complex computer applications, specifically focusing on the Oracle ERP Fusion system. They will collaborate with users to define requirements, troubleshoot system issues, and ensure compliance with IT governance processes.
The EHR Analyst II is responsible for the configuration, testing, and implementation of Epic patient-facing digital technologies. They collaborate with stakeholders to gather requirements and provide ongoing system optimization and support for platforms like MyChart and Telehealth.
The representative manages revenue cycle accounts receivable by following standard departmental procedures to ensure prompt payment. They are also responsible for collaborating with internal departments and third parties to facilitate effective payer and patient collections.
Provides technical and operational support for applications used in Patient Financial Services and Revenue Cycle areas. Acts as a liaison with IS&T and vendors to manage system upgrades, testing, and complex ad-hoc reporting.
