The Executive Director of Product Strategy is responsible for driving new product development through market research, customer insights, and a clear product roadmap. They lead cross-functional teams to ensure the health product portfolio remains competitive while managing budgets, risk, and regulatory compliance.
The Senior Claims Manager oversees claims processing operations to ensure compliance with government regulations and company policies. They are responsible for developing adjudication procedures, managing departmental staff, and implementing process improvements to enhance cost-effectiveness.
Oversee and guide customer service operations to ensure professional support and high customer satisfaction. Drive continuous improvement initiatives, manage staffing levels, and monitor performance metrics to meet service level agreements.
The Executive Director will lead the strategic direction and operational performance of the contact center, ensuring a metric-driven and consistent customer experience. They are responsible for managing staffing models, budgets, and organizational change initiatives to drive efficiency and service excellence.
The role involves managing high-volume inbound customer inquiries and resolving complex issues to ensure first-call resolution. Additionally, the representative will mentor new hires and assist with departmental projects while maintaining accurate documentation of all interactions.
The Director of Sales Enablement is responsible for equipping the sales organization with the training, tools, and insights needed to drive growth in the health insurance market. They will partner with cross-functional teams to improve sales effectiveness, execute strategy, and streamline workflows.
Drive new business growth and strengthen broker relationships within the small business medical insurance segment. Position medical insurance solutions as the preferred choice through field visits, presentations, and market expertise.
Drive new business sales by establishing consultative partnerships with voluntary benefit distributors and managing target account lists. Responsibilities include conducting market analysis, managing the sales pipeline via Salesforce, and collaborating with internal stakeholders to develop product solutions.
Drive new business sales by establishing consultative partnerships with benefit distributors and managing target account lists. Responsibilities include conducting market analysis, managing the sales pipeline via Salesforce, and collaborating with internal stakeholders to develop product solutions.
Drive new business growth and strengthen broker relationships within the small business medical insurance segment. This involves conducting field visits, delivering product presentations, and collaborating with underwriting and marketing teams to implement solutions.
