The representative is responsible for managing high-volume inbound customer inquiries and resolving complex issues through effective communication and system documentation. They also serve as a team mentor and assist with departmental projects to ensure high-quality service delivery.
The Executive Director is responsible for driving product strategy, development, and execution for disability, leave, dental, and vision products. They will lead cross-functional teams to identify market opportunities, manage product lifecycles, and ensure competitive advantage through data-driven insights.
Drive new business sales by establishing consultative partnerships with benefit distributors and managing target account lists. Responsibilities include conducting market analysis, managing the sales pipeline via Salesforce, and collaborating with internal stakeholders to develop product solutions.
