Provide technical support and integration assistance to merchants and internal teams. Act as a subject matter expert to resolve escalations and maintain technical documentation.
Trustly
15 Remote Job Openings at Trustly
The role involves troubleshooting and resolving complex client and customer queries across email, chat, and phone channels. Responsibilities include managing technical API inquiries and financial transaction issues to ensure timely end-to-end resolution.
Develop and maintain global websites and the customer support ecosystem, focusing on scalable pages and plugins. Act as a technical liaison between Support, Product, and Marketing to optimize user experience and operational efficiency.
The SRE engineer will architect and maintain infrastructure to ensure high availability, reliability, and performance through automation and proactive monitoring. They will also lead incident response efforts and collaborate with cross-functional teams to define and report on key performance indicators.
You will design, implement, and maintain scalable data platform infrastructure while ensuring seamless data flow through batch and streaming processes. Additionally, you will collaborate with cross-functional teams to automate pipelines, enforce data quality, and provide robust infrastructure for data science and analytics.
You will serve as the primary financial lead for global domains, overseeing financial health, forecasting, and strategic expansion. You will partner with business heads to drive commercial initiatives and modernize financial architecture and data structures.
The Senior Privacy Counsel will develop and execute Trustly's privacy and data protection strategy for the Americas region, ensuring compliance with relevant privacy laws. They will also manage data subject rights requests, lead privacy breach preparedness efforts, and monitor legislative developments affecting privacy.
As a Field Marketing Manager, you will drive the marketing engine across multiple channels and lead localized ABM campaigns to generate engagement. You will work closely with senior commercial teams to align marketing activities with sales goals and execute high-touch regional events.
The Senior Product Manager will own the product roadmap for expanding Trustly’s open banking connectivity and enhancing existing platform coverage across global financial institutions. This involves leading discovery, prioritization, driving enterprise-grade quality through metrics, and managing end-to-end integrations with banking partners.
The Sales Executive will architect and execute a strategic territory plan, owning the sales forecast, demand generation, and complex deal structuring for high-value enterprise contracts. This role involves leading negotiations and partnering cross-functionally to design and implement customized payment solutions that address unique merchant pain points.
The Sales Director will define and execute the Go-To-Market strategy for the Enterprise segment, taking accountability for KPIs, revenue forecasting, and market share expansion. This role involves leading complex, high-ACV pursuits and serving as a formal mentor and deal coach to junior sales executives.
The Senior Engagement Manager will lead complex integrations for Tier-1 enterprise partners and manage multi-stream projects. They will also act as a trusted advisor on Open Banking strategy and mentor junior team members.
Design and implement technical solutions while ensuring system performance and health. Lead initiatives for feature documentation and support operational teams.
The Senior Full-Stack Engineer will develop and sustain connectors with financial institutions and APIs. They will also search for solutions to complex problems and monitor transaction success levels.
The Growth Marketing Manager will own the user acquisition strategy and execution for Trustly's consumer-facing capabilities in the US market. This includes launching and optimizing multi-channel paid campaigns and building the attribution infrastructure to track customer acquisition costs.
