The Internal Operations Coordinator oversees daily queue activity, monitors agent performance, and provides coaching and development sessions. They also handle client escalations, manage attendance reporting, and ensure smooth operations during the overnight shift.
The Customer Service Representative is responsible for processing customer orders via telephone while ensuring a professional and positive customer experience. They must also handle routine and complex problems, document activities, and perform cross-trained functions as needed.
The Customer Service Representative is responsible for receiving and processing customer orders via telephone while ensuring a professional and positive customer experience. They must also handle documentation in the DDF system and perform cross-trained functions as required by the department.
The dispatcher coordinates case assignments for mobile vascular nurses and provides essential customer service to regional accounts. They are responsible for ensuring timely completion of studies and maintaining clear communication with field staff and clients.
The Lab Dispatcher is responsible for dispatching service orders to field personnel and tracking case completion throughout the shift. They must maintain constant communication with various departments and facilities to ensure efficient service delivery and resolve any operational issues.
The Contract Coordinator manages managed care contract administration, including implementation, auditing, and profitability analysis across all business entities. They act as a primary liaison for regional payors and ensure all contractual terms and fee schedules are accurately maintained and communicated.
The Lab Dispatcher is responsible for coordinating and dispatching service orders to field personnel while maintaining constant communication with various departments. They must ensure timely case completion, handle high-priority requests, and provide detailed documentation of all daily activities.
The Lab Dispatcher is responsible for coordinating and dispatching service orders to field personnel while maintaining constant communication to ensure timely completion. They must also handle high-volume facility requests, provide detailed documentation, and troubleshoot unexpected issues throughout their shift.
The Customer Service Representative is responsible for processing customer orders via telephone while ensuring a professional and positive customer experience. They are also expected to perform cross-trained functions within the department and maintain productivity standards for call volume.
Manage the submission and follow-up of government revenue cycle claims to ensure timely cash resolution. Coordinate with insurance carriers to resolve underpayments and maintain productivity goals.
Responsible for auditing facility contracts and billing accuracy across various lines of business to ensure compliance with company and government policies. Acts as the primary point of contact for contractual billing inquiries and manages the transition process for acquisitions.
Responsible for preparing, editing, and submitting insurance claims to ensure timely reimbursement from non-government payers. The role involves resolving account discrepancies, processing refunds, and maintaining accurate billing records.
