Trapp Technology

The Service Delivery Technician II provides technical support to clients via tickets, chat, and phone, troubleshooting customer issues and maintaining system performance while serving as a technical resource for Level I technicians. Key duties include handling escalated inbound support requests, providing technical direction to junior staff, and proactively updating knowledge base articles.

The Customer Success Manager is responsible for building and maintaining strong relationships with customers, understanding their needs, and collaborating with internal teams to deliver outstanding service. This role includes conducting regular meetings, providing updates on project status, and ensuring client satisfaction.

The Cybersecurity Technician is responsible for investigating security alerts and providing initial support related to cybersecurity incidents. They monitor security logs, escalate critical findings, and assist in incident response efforts.

The job involves assisting with cybersecurity tasks and gaining practical experience in the field. Interns will work under supervision to learn about cybersecurity practices.