The Customer Experience Coordinator conducts daily phone surveys to gather customer feedback and documents results accurately within the CRM. They are responsible for managing customer inquiries via email and escalating issues to the appropriate internal teams.
The Online Sales Consultant manages internet lead interactions to achieve conversion goals by qualifying leads and scheduling appointments for community visits. They serve as the primary point of contact for customers, providing a luxury experience from initial interaction through the handoff to the onsite sales team.
The Online Sales Consultant manages internet lead interactions to achieve conversion goals by qualifying leads and scheduling appointments for the onsite sales team. They also serve as the primary point of contact to deliver a luxury customer experience from the initial interaction through the handoff process.
