Tixr

The Client Experience Manager serves as the primary point of contact for clients, managing operational needs and fostering long-term relationships to drive platform adoption. They collaborate with internal teams to resolve technical challenges, coordinate project deliverables, and identify opportunities for account growth.

Collaborate with cross-functional teams to deliver high-quality products using test-driven development. Solve complex technical problems while pushing the boundaries of current technology.

The Director of Accounts will own a portfolio, driving retention, growth, and client satisfaction by building strategic account plans and serving as the senior escalation point for complex issues. This role also involves leading, mentoring, and developing a team of Technical Solutions Managers and Client Experience Managers.

The Technical Account Manager acts as a trusted technical advisor, leading complex client implementations and ensuring solutions are technically sound and aligned with business outcomes. This role involves serving as the primary technical advisor for a client portfolio, proactively auditing configurations, and acting as a critical feedback loop to the Product team.

The Technical Solutions Manager serves as a primary technical advisor for clients, leading implementations and ensuring long-term success. They also translate client needs into actionable insights for product development.