You will serve as the first point of contact for pet owners, handling incoming calls and emails with empathy and professionalism. Additionally, you will coordinate appointment requests and ensure efficient communication between clients and the veterinary team.
Provide remote veterinary consultations via video and telephone for pet owners, including emergency triage and initial health assessments. Document all consultations and provide clear treatment recommendations or referrals to local clinics when necessary.
You will support the academy team in organizing and developing training and educational programs. This includes preparing and following up on events, courses, and training sessions while contributing your perspective as a veterinary student.
