You will lead the development and delivery of abuse and fraud prevention products while mentoring engineers to ensure high-quality technical outcomes. The role involves designing scalable systems, optimizing performance, and collaborating with global stakeholders to align technology with business goals.
The Event Programmer is responsible for accurately inputting event data into the Ticketmaster Host system and verifying output to meet service level agreements. They also maintain client relationships and provide support for event updates while collaborating with internal departments.
The Client Support Specialist manages day-to-day client needs regarding ticketing systems, ensuring service levels are met through timely problem resolution and technical support. Responsibilities include training clients, coordinating hardware upgrades, and providing onsite event support.
The role involves creating, editing, and localizing fan-facing and internal content across multiple channels to ensure a consistent brand tone. You will manage content for FAQs, chatbots, and agent scripts while collaborating with local teams to optimize fan experience.
Lead the modernization of the prepurchase platform by designing resilient, high-availability distributed systems and event-driven architectures. Write production code daily to handle extreme traffic spikes and eliminate single points of failure across multiple service areas.
Maintain and strategically modernize high-throughput payment processing systems, migrating legacy C++ gateways from Windows to Linux. Decompose legacy IPC frameworks into gRPC services and implement security-critical features to ensure PCI compliance.
The Abuse Operations Engineer protects Ticketmaster platforms from abusive entities and digital behaviors through investigation, triage, and remediation. They provide first-line support, perform on-call duties, and develop automation to reduce operational toil.
The analyst will build and maintain Workday reports and dashboards to provide actionable insights on workforce metrics like turnover, retention, and recruitment. They will also collaborate with HR and business leaders to ensure data accuracy and support the continuous improvement of people analytics capabilities.
