The Onboarding Specialist will guide MSP partners from discovery through configuration to successful production rollout and operational independence. They are responsible for facilitating training, validating workflows, and ensuring sustained product adoption through measurable customer outcomes.
You will own a product area end-to-end, driving agent workflows for MSP help desks and defining success criteria for AI-driven features. You will collaborate closely with design and engineering to translate user needs into shipped improvements and clear product priorities.
