United States$60000 - $65000 per year2-5 yrs expSupport
The Customer Service Supervisor will manage daily call center operations, monitor performance metrics, and provide coaching to staff to ensure quality service. They are also responsible for handling escalated customer issues, managing schedules, and assisting with the recruitment and training of new hires.
The Customer Care Supervisor acts as a liaison between customers and the company to resolve concerns and ensure a high-quality customer experience. They are responsible for monitoring technician reviews, creating performance reports, and identifying process improvements to enhance service delivery.
