Suss Consulting Inc

The Customer Support Specialist will serve as the primary point of contact for clients, responding to inquiries via phone, email, and chat. They are responsible for diagnosing technical issues, documenting interactions in the CRM, and providing product guidance to ensure customer satisfaction.

The Scheduling Assistant coordinates appointments, manages calendars, and facilitates communication between internal teams and clients. They also assist in planning project timelines and maintaining accurate scheduling records to ensure operational efficiency.