SuperSummary

The role involves transforming reactive customer support into a strategic engagement engine by managing support operations and brand voice across social media. The manager will also bridge the gap between users and the product team through user research and proactive outreach campaigns.

The Senior Product Manager will lead strategic product initiatives, owning the roadmap, execution, and measurable outcomes in an AI-native environment. They will collaborate across teams to drive product vision, optimize operational standards, and deliver value through data-informed decision-making.

The Senior Product Manager will lead strategic product initiatives, owning the roadmap, execution, and measurable outcomes in an AI-native environment. They will collaborate across teams to drive product vision, optimize operational standards, and deliver value through data-informed decision-making.