Lead client-facing CMMC advisory engagements, assess organizational readiness, risks, scope, and dependencies, and develop strategic roadmaps aligned with business objectives and regulatory requirements. Support complex client escalations and pre-sales, advise internal delivery teams, and contribute to compliance guidance, training, and continuous improvement.
Support a managed enclave by troubleshooting Azure Virtual Desktop, Azure virtual machines, and Microsoft 365 applications, while handling escalated service requests. Document and improve procedures, create knowledge base articles, mentor junior staff, and communicate ticket progress and service changes to clients.
The Infrastructure Engineer will develop and maintain infrastructure processes, workflows, and configurations to ensure system reliability and efficiency. They will also diagnose performance issues, manage backup solutions, and collaborate with internal teams to resolve complex technical challenges.
The Service Desk Analyst provides technical support for Microsoft core business applications and operating systems while monitoring Azure backups and cloud services. They are responsible for documenting changes, communicating incident progress to clients, and ensuring service requests are resolved efficiently.
The Cloud Engineer will provide system administration support for Microsoft business applications and execute complex cloud migrations. They are also responsible for configuring and troubleshooting cloud services while maintaining clear communication with clients regarding project progress.
The Onboarding Engineer acts as a technical point of contact to facilitate the successful integration of clients into Managed Services. They are responsible for managing onboarding timelines, coordinating cross-functional tasks, and ensuring quality standards are met through proactive configuration reviews.
Serve as a technical escalation point for complex Microsoft 365 and Azure issues while collaborating with teams to improve operational efficiency. Lead the planning and execution of technical changes, including software deployments and infrastructure modifications, while maintaining clear documentation.
Develop and manage project schedules within SPM, SAP, and ServiceNow to ensure accurate timelines and resource allocation. Monitor project dependencies and generate analytical reports to provide actionable insights to stakeholders.
Oversee direct reports and manage sales operations to drive quarterly goals and customer deliverables. Provide data analysis, forecasting, and technical training to optimize sales processes and revenue trends.
