The SOC Analyst Tier 3 is responsible for handling high-level cybersecurity incidents and serving as a liaison between the company and clients. They will also manage the deployment and tuning of SIEM platforms and provide escalation support for Tier 2 staff.
The Strategic Account Manager educates customers on IT security and compliance requirements while identifying business needs to provide tailored proposals. They are responsible for managing customer relationships in the CRM, meeting aggressive sales quotas, and providing data-driven insights to the executive team.
The Service Desk Dispatcher acts as the operational hub by triaging incoming requests and assigning tickets to appropriate technical staff. They are responsible for monitoring queues to ensure SLA compliance and managing communication between customers and the support team.
The Cloud Engineer will provide system administration support for Microsoft core business applications and execute complex cloud migrations. They are also responsible for configuring and troubleshooting cloud services while maintaining clear communication with clients regarding project progress.
The Onboarding Engineer serves as the technical point of contact to integrate clients into Managed Services. They are responsible for meeting onboarding milestones, collaborating with cross-functional teams, and improving scalable onboarding workflows.
Conduct regular vulnerability scanning and analysis to initiate device patching and remediation efforts. Support Red Team engagements and create professional reports for both executive and technical audiences.
Develop and manage project schedules within SPM, SAP, and ServiceNow to ensure accurate timelines and resource allocation. Monitor project dependencies and generate analytical reports to provide actionable insights to stakeholders.
Leads cross-functional teams to deliver strategic initiatives on time while managing multiple concurrent projects and resources. Ensures alignment between technical and client-facing teams and provides regular reporting to PMO leadership.
Oversee direct reports and manage sales operations to drive quarterly goals and customer deliverables. Provide data analysis, forecasting, and technical training to optimize sales processes and revenue trends.
The Infrastructure Engineer will develop and maintain infrastructure processes, workflows, and configurations to ensure system reliability and efficiency. They will also lead infrastructure projects, automate recurring tasks, and provide technical support for internal teams and MSP customers.
