The Technical Services Manager will lead a dedicated technical pod to support clients with CMMC and regulated technology requirements. They are responsible for managing team performance, ensuring service delivery quality, and maintaining strict adherence to security and compliance frameworks.
The L2 Technical Support Engineer will resolve technical issues across endpoint, identity, cloud, and security environments while adhering to strict CMMC and regulatory compliance standards. They are responsible for maintaining accurate documentation, managing service tickets, and providing technical guidance to L1 technicians.
The L2 Technical Support Engineer will provide hands-on technical support for endpoint, identity, cloud, and security environments within a dedicated CMMC service delivery pod. They are responsible for resolving technical issues while strictly adhering to established security controls, compliance requirements, and documentation standards.
