The Customer Success Manager will manage a global book of business to secure renewals and drive upsell opportunities. They are responsible for supporting post-sales activities, forecasting renewal pipelines, and leveraging digital-first strategies to ensure customer value and product expansion.
Drive revenue and customer growth across various sales functions including account management, business development, and customer success. Focus on implementing AI-driven CRM solutions to help teams prioritize actions and improve customer relationships.
Lead the company's digital marketing and web experience strategy to drive pipeline growth and customer engagement. Oversee the corporate website, performance marketing, and SEO while collaborating cross-functionally to optimize the buyer journey.
