The Customer Success Manager will own the post-sale lifecycle, including driving renewals, retention, and expansion within assigned accounts. They will act as a trusted advisor to clients, leveraging data to ensure product adoption and providing the voice of the customer to internal teams.
Create and publish high-quality product documentation including user guides, release notes, and knowledge articles. Partner with product, engineering, and support teams to advocate for the user and improve the overall customer experience.
Lead and mentor a team of Customer Success Managers to drive customer retention, adoption, and expansion within the North American market. Establish structured engagement processes and monitor key performance metrics to ensure alignment with revenue targets and customer health goals.
Lead the company's digital marketing and web experience strategy to drive pipeline growth and customer engagement. Oversee the corporate website, performance marketing, and SEO while collaborating cross-functionally to optimize the buyer journey.
