You will manage queue health and resolve Tier 2 technical escalations while creating documentation and diagnostic tools to prevent recurring issues. Additionally, you will partner with AI systems to improve deflection and ensure engineering handoffs are efficient and actionable.
You will own the end-to-end integration of student information systems for partner universities, ensuring data accuracy and consistency. You are responsible for defining standard integration patterns, managing migrations, and translating institutional policies into functional data extracts.
Own the end-to-end delivery of strategic initiatives for university partners, transforming high-level goals into actionable program plans. Manage a portfolio of simultaneous implementations while ensuring platform fluency and maintaining strong partner relationships.
