The Account Resolution Representative is responsible for managing inbound and outbound calls to collect payments for medical and non-medical accounts. They must utilize negotiation and customer service skills while adhering to all applicable laws such as FDCPA, FCRA, and HIPAA.
The supervisor manages the performance, workflow, and quality of EBO representatives to ensure efficient billing, payment collection, and customer service. They are also responsible for coaching staff, handling escalated issues, and ensuring compliance with healthcare regulations.
The representative will handle inbound and outbound calls to resolve billing, payment, and insurance inquiries while maintaining professional communication with patients. They are responsible for following client-specific protocols, managing payment arrangements, and ensuring compliance with legal standards like FDCPA and HIPAA.
