The representative handles inbound and outbound calls to resolve billing and payment inquiries while maintaining professional communication with patients. They are responsible for following client-specific protocols, managing payment arrangements, and ensuring compliance with healthcare and financial regulations.
The Client Service Account Specialist acts as the primary liaison between the company and its clients, managing daily requests, issues, and reporting. They are responsible for facilitating client meetings, maintaining service quality, and proactively identifying new business opportunities.
The Account Resolution Representative is responsible for managing inbound and outbound calls to collect payments for medical and non-medical accounts. They must utilize negotiation and customer service skills while adhering to all applicable laws such as FDCPA, FCRA, and HIPAA.
