Technical Support Representative
Provide technical support and issue resolution to customers via phone, email, and SMS. Configure customer equipment and collaborate with team members to maintain high productivity and service standards.
Provide technical support and issue resolution to customers via phone, email, and SMS. Configure customer equipment and collaborate with team members to maintain high productivity and service standards.
Manage daily operations of the outside fiber plant, including engineering, permitting, designing, and maintenance of fiber facilities. Serve as a liaison between internal teams, contractors, and public utility companies to resolve project delays.