Provide first-level technical support to users via phone, chat, and ticketing systems. Manage incident resolution, password resets, and system access while ensuring high-quality service and proper documentation.
The agent will identify, register, and resolve user incidents and requests while following established scripts and knowledge bases. They are responsible for maintaining clear communication, validating information, and escalating complex issues to higher support levels.
Provide first-level technical support to users, identifying and resolving incidents while maintaining clear documentation in management tools. Ensure efficient communication in Spanish and escalate complex issues to the appropriate teams when necessary.
The Service Desk Agent is responsible for identifying, registering, and resolving user incidents and requests while following established scripts and knowledge bases. They must also validate information, escalate complex issues to higher levels, and ensure high-quality service delivery across multiple client operations.
The DBA JR will support database environments in a Data Center, including monitoring, troubleshooting, and performing administrative tasks like backups and patches. They will also manage tickets, assist with incident resolution, and maintain technical documentation while collaborating with infrastructure and systems teams.
The virtualization architect will manage, monitor, and improve virtualization and cloud environments while supporting the multicloud portal. They are also responsible for automating management processes, sizing x86 servers, and providing technical leadership for projects.
Support the team with routine administrative tasks, including organizing expenses, checking reimbursements, validating templates, and reviewing expenses in Sonda Pay. Organize area documents and records, validate information in team systems, and route templates and fine-related documents for approval or processing.
