Provide technical support to customers via phone, chat, and email while managing incidents through an ITSM tool. Perform basic hardware and software maintenance, including Windows environment support and Office 365 troubleshooting.
The Sales Development Representative is responsible for active prospecting and managing inbound leads to identify business opportunities. They will qualify leads using structured methodologies, schedule meetings for Account Executives, and maintain accurate data in the CRM.
The Administrative Assistant will manage service tickets, control purchase orders, and oversee invoice payments. Additionally, the role involves inventory management, asset tracking, and providing administrative support to the team.
Provide first-level technical support to users via phone, email, and chat while managing incidents and service requests. Document solutions, monitor IT equipment, and escalate complex issues to specialized teams to ensure high service quality.
Act as a functional SAP SD specialist leading implementation and evolution projects. Responsible for requirements gathering, solution design, and ensuring alignment with SAP best practices and business needs.
