Provide first-level technical support to users via phone and chat, registering incidents and requests accurately in internal systems. Resolve issues using knowledge bases or escalate complex tickets to higher support levels while meeting operational goals.
SONDA
14 Remote Job Openings at SONDA
Provide technical support and assistance to users by diagnosing and solving hardware, software, and system incidents. Responsible for registering and tracking tickets while ensuring high levels of customer satisfaction and service level compliance.
Provide technical support and assistance to users by diagnosing and solving hardware, software, and system incidents. Responsible for registering and tracking tickets while ensuring high levels of customer satisfaction and service level compliance.
Develop and maintain corporate systems and integration projects. Provide technical support, handle tickets, and ensure SLAs are met within the contracted parameters.
Provide service desk support via phone and chat for Casas Bahia employees. Perform low-complexity administrative tasks to assist users.
Perform advanced Linux administration and manage virtualized environments using VMware, transitioning towards Openshift and Nutanix. Implement SRE practices, automation via Ansible, and handle high-complexity troubleshooting and security governance.
Develop and evolve applications using Power Apps and automate business processes via Power Automate. Implement data modeling in Dataverse and integrate solutions with REST APIs and corporate services.
Provide technical support via telephone and remote access for Windows, Microsoft Office, and client-specific applications. Assist users in resolving technical issues to improve quality of life through technology.
Administer, monitor, and optimize Oracle and SQL Server environments while performing full-stack troubleshooting between applications and databases. Support development teams in optimizing queries and procedures to ensure data integrity, security, and high availability.
Manage the integrated execution of technology projects, including project planning and cut-over coordination. Responsible for reporting physical and financial performance to governance staff and managing change requests.
The role involves monitoring and managing HubSpot operations, including creating workflows and automating customer journeys. Additionally, the analyst will optimize conversion rates and ensure effective lead handoff to sales teams.
Executivo de Vendas Hunter - Manufatura, Bens Consumo e Setor Público
SONDA
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Full Time
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2 months ago
SONDA
The role is responsible for active prospecting, opening, and developing new B2B clients across multiple industrial segments, acting as the protagonist in revenue generation and client base expansion. The Senior Hunter Executive manages the entire commercial cycle, from opportunity identification to negotiation and closing, with high autonomy and strategic focus.
This role involves managing and operating HubSpot, including administering the Marketing Hub and CRM, creating workflows, segmenting data, and structuring lead scoring criteria (MQL/SQL). Key duties also include automating the customer journey, optimizing conversion rates through A/B testing, ensuring efficient lead handoff to SDRs, and monitoring performance metrics like conversion rates, CPL, CAC, and ROI.
The role involves monitoring systems and managing the opening, assignment, and closing of support tickets based on priority and criticality. Additionally, the administrator will analyze the performance of network equipment and connections within LAN, WLAN, and WAN systems, creating operational routines and reports.
