Provide remote technical support to users, stores, and partners via phone, chat, and ServiceNow. Register and resolve incidents while ensuring agility, quality, and adherence to service level agreements (SLAs).
SONDA
6 Remote Job Openings at SONDA
The role involves interviewing technical experts to document processes, operational procedures, and workflows. Responsibilities include creating manuals, RunBooks, and knowledge bases while ensuring all documentation is standardized and updated.
Provide remote technical support to users, stores, and partners via phone and chat. Manage the full lifecycle of IT incidents using ServiceNow, ensuring SLA compliance and customer satisfaction.
Act as a functional SAP SD specialist leading implementation and evolution projects. Responsible for requirements gathering, solution design, and ensuring alignment with SAP best practices and business needs.
Handle service tickets via ITSM tools, identifying and registering incidents and requests with precision. Provide first-contact resolution or escalate issues to higher levels while following the established knowledge base.
Administer, monitor, and optimize Oracle and SQL Server environments while performing full-stack troubleshooting between applications and databases. Support development teams in optimizing queries and procedures to ensure data integrity, security, and high availability.
