Define and evolve software architectures and technical solutions while ensuring security, scalability, and high performance. Act as a technical reference to support teams in complex decision-making and the development of high-quality systems.
Develop and strengthen relationships with key accounts in the retail sector while identifying new business opportunities. Lead negotiation processes, coordinate with technical teams, and ensure the successful sale of IT infrastructure, cloud, and cybersecurity solutions.
The role involves developing management reports, monitoring SLAs, and managing backlogs to ensure process quality. You will also be responsible for maintaining the knowledge base and coordinating technical support tickets.
Provide first-level technical support to users via phone, chat, and tickets, including password resets and system access assistance. Manage, document, and escalate incidents while ensuring high-quality service and user satisfaction.
Provide first-level technical support via phone, chat, and ticketing systems to resolve user issues. Manage, document, and escalate incidents while ensuring high-quality service and user satisfaction.
Provide first-level technical support via chat, phone, and tickets, including remote access and system troubleshooting. Manage ticket queues, perform password resets, and assist with user authentication configurations.
Provide first-level technical support via phone, chat, and tickets to resolve user incidents and access issues. Manage, document, and escalate service requests while ensuring high-quality user satisfaction.
Provide first-level technical support via phone, chat, and tickets to resolve user issues. Manage incident logging, password resets, and system access while ensuring high-quality user satisfaction.
Provide first-level technical support to users via phone, chat, and ticketing systems. Manage incident resolution, password resets, and system access while ensuring high-quality service and accurate documentation.
Provide functional support to clients regarding the Comply fiscal solution and various tax obligations such as EFD ICMS/IPI and EFD Contribuições. Analyze inconsistencies, resolve functional issues, and maintain clear communication with clients and internal teams.
Define and evolve software architectures and technical solutions while ensuring security, scalability, and high performance. Act as a technical reference to support teams in complex decision-making and the development of distributed systems.
The virtualization architect will manage, monitor, and improve virtualization and cloud environments while supporting the multicloud portal. They are also responsible for automating management processes, sizing x86 servers, and providing technical leadership for projects.
Support the team with routine administrative tasks, including organizing expenses, checking reimbursements, validating templates, and reviewing expenses in the Sonda Pay system. Maintain documents and records, validate information in team tools, and route templates and penalty-related documents for approval.
Support the team with routine administrative tasks, including organizing expenses, checking reimbursements, validating templates, and reviewing expenses in Sonda Pay. Organize area documents and records, validate information in team systems, and route templates and fine-related documents for approval or processing.
The role involves managing IT assets throughout their lifecycle, including inventory, movement, and decommissioning. You will also be responsible for maintaining the CMDB, monitoring asset consistency, and generating operational reports to ensure SLA compliance.
