Provide first-level technical support to users via phone, email, and chat while managing incidents and service requests. Document solutions, monitor IT equipment, and escalate complex issues to specialized teams to ensure high service quality.
SONDA
13 Remote Job Openings at SONDA
Provide first-level technical support to users via phone, email, and chat while managing incident registration and resolution. Maintain system quality by monitoring IT equipment, documenting solutions, and escalating complex issues to specialized teams.
The role involves providing N2/N3 AMS support for corporate and industrial applications while ensuring system stability and SLA compliance. Additionally, the developer will maintain legacy PHP systems, implement technical improvements, and perform incident diagnostics.
Provide first-level support for SAP S/4HANA users by identifying, documenting, and resolving business process incidents. Manage service requests, maintain communication with users and technical teams, and ensure quality standards are met.
Develop and maintain SAP solutions using ABAP, including reports, forms, and interfaces. Collaborate with technical and functional teams to analyze requirements and perform unit testing for business deliveries.
Monitor and manage the lifecycle of support tickets based on priority and criticality levels. Analyze the performance of equipment and connections within LAN, WLAN, and WAN systems while preparing operational reports.
Provide first-level technical support, including handling telephony calls and resetting user passwords. Responsible for registering, tracking, and escalating incidents to the appropriate technical teams.
Analyze, develop, test, and implement corrections and improvements for SAP solutions to ensure efficiency and usability. Provide N2 support by analyzing and fixing failures reported by functional consultants to maintain operational stability.
Develop and maintain SAP solutions using ABAP, including reports, forms, and interfaces. Collaborate with technical and functional teams to analyze requirements and implement business improvements.
Provide remote technical support to users, stores, and partners via phone, chat, and ServiceNow. Register and resolve incidents while ensuring agility, quality, and adherence to service level agreements (SLAs).
Provide remote technical support to users, stores, and partners via phone and chat. Manage the full lifecycle of IT incidents using ServiceNow, ensuring SLA compliance and customer satisfaction.
Act as a functional SAP SD specialist leading implementation and evolution projects. Responsible for requirements gathering, solution design, and ensuring alignment with SAP best practices and business needs.
Administer, monitor, and optimize Oracle and SQL Server environments while performing full-stack troubleshooting between applications and databases. Support development teams in optimizing queries and procedures to ensure data integrity, security, and high availability.
