The role involves providing remote technical support, registering detailed actions in the system, and managing the lifecycle of requests. The technician is responsible for resolving medium-complexity problems while maintaining communication with managers and adhering to SLAs.
SONDA
20 Remote Job Openings at SONDA
Provide technical support to users via phone and remote access for Windows, Office, and client applications. Diagnose and resolve hardware and software incidents while managing tickets and escalating issues when necessary.
Handle service tickets via ITSM tools, identifying and registering incidents and requests with precision. Provide first-contact resolution or escalate issues to higher levels while following the established knowledge base.
Define software architectures for corporate, web, and mobile applications while providing technical leadership to development teams. Establish engineering standards, ensure code quality through reviews, and drive strategies for DevOps, DevSecOps, and cloud modernization.
The role involves providing customer support via chat and telephone. The agent is responsible for the processing and resolution of support tickets.
Monitor and manage the lifecycle of tickets based on priority and criticality. Analyze the performance of LAN, WLAN, and WAN equipment and connections while executing operational routines and reports.
In this role, you will monitor and track service requests, manage backlogs, and ensure compliance with SLAs. You will also assign tasks to the technical team and prioritize issues as needed.
Provide technical support to users through company channels and manage the full lifecycle of tickets from registration to resolution. Escalate complex demands and guide users on systems, tools, and internal procedures.
Provide technical support to users through company channels and manage the registration and tracking of tickets. Identify and resolve incidents while escalating complex demands according to established processes.
Provide technical support to users via company channels and manage the full lifecycle of tickets from registration to resolution. Guide users on systems and tools while escalating complex demands according to established processes.
Provide technical support to users via company channels and manage the full lifecycle of tickets from registration to resolution. Guide users on systems and tools while ensuring adherence to internal policies and quality standards.
Provide first-level technical support to users via phone and chat, registering incidents and requests accurately in internal systems. Resolve issues using knowledge bases or escalate complex tickets to higher support levels while meeting operational goals.
Provide technical support and assistance to users by diagnosing and solving hardware, software, and system incidents. Responsible for registering and tracking tickets while ensuring high levels of customer satisfaction and service level compliance.
Provide technical support and assistance to users by diagnosing and solving hardware, software, and system incidents. Responsible for registering and tracking tickets while ensuring high levels of customer satisfaction and service level compliance.
Perform advanced Linux administration and manage virtualized environments using VMware, transitioning towards Openshift and Nutanix. Implement SRE practices, automation via Ansible, and handle high-complexity troubleshooting and security governance.
Administer, monitor, and optimize Oracle and SQL Server environments while performing full-stack troubleshooting between applications and databases. Support development teams in optimizing queries and procedures to ensure data integrity, security, and high availability.
Manage the integrated execution of technology projects, including project planning and cut-over coordination. Responsible for reporting physical and financial performance to governance staff and managing change requests.
The role involves monitoring and managing HubSpot operations, including creating workflows and automating customer journeys. Additionally, the analyst will optimize conversion rates and ensure effective lead handoff to sales teams.
Executivo de Vendas Hunter - Manufatura, Bens Consumo e Setor Público
SONDA
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Full Time
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3 months ago
SONDA
The role is responsible for active prospecting, opening, and developing new B2B clients across multiple industrial segments, acting as the protagonist in revenue generation and client base expansion. The Senior Hunter Executive manages the entire commercial cycle, from opportunity identification to negotiation and closing, with high autonomy and strategic focus.
This role involves managing and operating HubSpot, including administering the Marketing Hub and CRM, creating workflows, segmenting data, and structuring lead scoring criteria (MQL/SQL). Key duties also include automating the customer journey, optimizing conversion rates through A/B testing, ensuring efficient lead handoff to SDRs, and monitoring performance metrics like conversion rates, CPL, CAC, and ROI.
