Provide remote technical support to users by registering, tracking, and resolving incidents related to hardware, software, and systems. Ensure all support activities follow established procedures and SLAs while maintaining clear communication with users.
Develop, maintain, and evolve SAP ABAP solutions while investigating and resolving critical production incidents. Support functional consultants in technical definitions and ensure high-quality delivery through testing and documentation.
The Project Leader will plan, coordinate, and monitor software development and implementation projects while managing scope, risks, and budgets. They will act as the primary interface between business areas, technical teams, and stakeholders to ensure project goals and deadlines are met.
The Project Leader will manage the integrated lifecycle of technology projects, ensuring compliance with project plans and governance standards. They are responsible for coordinating cut-over plans, monitoring financial performance, and communicating project status to executive committees.
Provide remote technical support to users by registering, tracking, and resolving support tickets according to established SLAs. Assist in identifying and resolving incidents related to hardware, software, systems, and access while maintaining clear communication with users.
Manage and architect critical SAP environments, ensuring high availability, performance, and security across on-premise and cloud landscapes. Provide technical leadership to squads while handling incident management, system upgrades, and complex migrations.
The role involves managing IT assets throughout their lifecycle, including inventory, movement, and decommissioning. You will also be responsible for maintaining the CMDB, monitoring asset consistency, and generating operational reports to ensure SLA compliance.
You will be responsible for the analysis, development, and implementation of corrections and improvements in SAP solutions. Additionally, you will provide N2 support to resolve incidents reported by functional consultants to ensure operational stability.
The project leader will manage the integrated project lifecycle, including planning, execution, and financial performance reporting. They will also coordinate cut-over plans and facilitate change management processes with the executive committee.
Provide first-level technical support to users via phone, email, and chat while managing incidents and service requests. Document solutions, monitor IT equipment, and escalate complex issues to specialized teams to ensure high service quality.
Act as a functional SAP SD specialist leading implementation and evolution projects. Responsible for requirements gathering, solution design, and ensuring alignment with SAP best practices and business needs.
