You will build and manage member lifecycle journeys, including onboarding, education, and renewal workflows to improve retention. Additionally, you will create on-brand content across multiple channels and launch a formal member referral program.
The associate will process veterinary payment requests by matching invoices to wellness plans and verifying coverage details. They will also investigate discrepancies and communicate with clinics to resolve billing issues.
You will map and document the company's data landscape while reconciling data from multiple source systems into a coherent, trustworthy warehouse. Additionally, you will own the ingestion pipelines, extend dbt models, and collaborate with stakeholders to build a scalable data foundation.
Build and maintain the data infrastructure, including BI integrations, pipelines, and dbt models to provide actionable insights. Partner with GTM, marketing, CX, and engineering teams to translate business needs into reliable analytics assets.
