Serve as the primary point of contact for end-user inquiries, troubleshooting technical and workflow issues within a clinical AI platform. Own tickets from intake through resolution, collaborating with internal teams and documenting findings to improve system performance.
SmarterDx
11 Remote Job Openings at SmarterDx
Lead the strategy for AI and agentic security while owning the threat detection platform and incident response readiness. Act as the senior technical anchor for security reviews and mentor other engineers to increase team depth.
The Lead Support Analyst manages the daily operations and quality assurance of the Client Support team, including queue health and Zendesk administration. They provide senior-level technical expertise to resolve complex client issues and coach team members to improve service quality.
Serve as a strategic partner to health systems to ensure the successful implementation and adoption of AI-powered clinical documentation solutions. Lead executive business reviews and collaborate cross-functionally to drive measurable business outcomes and product growth.
Lead the product vision and roadmap for the SmarterDenials AI platform to improve hospital financial outcomes. Manage and coach a team of Product Managers while collaborating with engineering and data science to scale the product line.
Lead and grow a data engineering team focused on ingesting and operationalizing healthcare data across products. Oversee the delivery of client data integrations while ensuring data quality, governance, and pipeline resilience.
Lead end-to-end ML research to develop and deploy novel LLM alignment and hallucination detection methods for clinical data. Collaborate with engineers and clinicians to build reliable AI systems that improve hospital outcomes and patient record understanding.
The Clinical Coding Specialist will review and analyze medical records to ensure coding accuracy and validate AI diagnostic models. They will also contribute to process improvement efforts to enhance coding practices and support effective healthcare delivery.
The manager will lead and scale the revenue cycle solution engineering function, ensuring reliable, secure, and scalable technical integrations from SmarterDx into health system sources like EHRs and coding systems. This involves managing a remote team of solution consultants, setting strategy, and remaining hands-on to solve complex technical challenges and improve integration processes.
The Staff Machine Learning Engineer will craft, implement, and maintain MLOps tools and practices while optimizing model performance and scalability. They will also build tools to improve the lives of data scientists and contribute to the design and architecture of ML systems.
The Clinical Operations Specialist will conduct comprehensive chart reviews and clinical validation of AI diagnostic models to support clinical documentation improvement. This role is crucial for ensuring the clinical accuracy and high quality of AI models.
