SingleComm

Handle inbound and outbound calls to connect with potential customers and donors using a consultative sales approach. Meet daily, weekly, and monthly sales targets and quality assurance scores while providing post-sale support.

The engineer will operate and support a live carrier-grade VoIP platform, responding to alerts, troubleshooting incidents like SIP/RTP issues, and participating in a light on-call rotation. Responsibilities also include improving monitoring, automation, and providing clear technical explanations during escalations.