SingleComm

This senior role is responsible for ensuring client success, providing technical support, and driving business growth within the Philippine contact center market, starting as an individual contributor with team-building potential.

The engineer will operate and support a live carrier-grade VoIP platform, responding to alerts, troubleshooting incidents like SIP/RTP issues, and participating in a light on-call rotation. Responsibilities also include improving monitoring, automation, and providing clear technical explanations during escalations.