Handle B2C, B2B, and internal support requests across email, phone, chat, SMS, and messaging platforms, investigating and documenting cases to resolve delivery issues within service levels. Collaborate with other departments and contribute to improving customer care playbooks, templates, and policies.
Own full-cycle recruiting across all functions, from intake and outbound sourcing through interviews, offers, and closing, while partnering with executives and maintaining hiring pipelines and reporting. Manage core People Operations activities, including employee lifecycle administration, systems and records, employee experience, culture initiatives, and support for international employment arrangements and compliance.
The Senior Accountant will manage end-to-end accounts payable, vendor payments, and bank reconciliations while supporting the monthly close process. They will also contribute to P&L analysis, financial reporting, and the implementation of process improvements using automation and AI tools.
