Sana Benefits

Lead the Customer Support team to deliver a seamless member and provider experience through strategic planning and operational scaling. Manage AI integration, workforce forecasting, and cross-functional partnerships to meet SLAs and cost-to-serve targets.

Lead the company's case management and utilization management functions to ensure high-quality, cost-effective care for members. Develop and implement clinical strategies, coverage policies, and cost-containment initiatives while collaborating with cross-functional teams.

Provide administrative support to brokers and plan administrators by resolving issues, managing billing, and ensuring compliance. Collaborate with internal teams to track ticket progress and maintain detailed records of client interactions.