You will build and maintain reliable data ingestion and transformation pipelines while developing dbt models in BigQuery. Additionally, you will collaborate with cross-functional teams to ensure data availability for internal applications and services.
The role involves line managing a team of four QA assessors while personally assessing complex mortgage advice cases to ensure compliance and quality standards. You will also lead calibration sessions, manage the appeals process, and provide actionable feedback to improve overall mortgage advice quality.
Provide expert mortgage advice to clients while utilizing a high-velocity platform to manage submissions. Collaborate with a dedicated case management team to handle administrative tasks and lender interactions.
Conduct in-depth protection reviews for customers, including Life, CIC, and Income Protection. Deliver advised recommendations from a competitive panel of providers while maintaining high customer satisfaction.
You will manage customer databases and implement automated marketing campaigns using Salesforce Marketing Cloud. Additionally, you will collaborate with stakeholders to optimize user experience, data integrity, and process automation through data-driven insights.
Assess mortgage advice against internal standards and regulatory requirements while providing clear, evidence-based feedback to staff. You will also review ID&V referrals and identify opportunities to automate routine compliance checks.
