The role involves providing first- and second-level customer support, managing orders, and resolving complex billing or product-related enquiries via telephone and email. You will also be responsible for documenting all interactions in internal systems and collaborating with various departments to ensure efficient service delivery.
Provide professional customer service and sales support in Italian and English for international travel-related enquiries. Manage bookings, resolve complaints, and maintain accurate customer records within a fast-paced contact centre environment.
Provide pre- and post-flight travel support to international passengers via voice calls and written correspondence in German and English. Utilize airline reservation systems to resolve queries and complaints while meeting strict quality and service-level KPIs.
