The VP of Contact Centers will build network-wide capabilities and technology strategies to transform how partners manage customer demand and service operations. This role involves leading a team of coaches, defining performance metrics, and implementing AI-assisted quality assurance models across the network.
The specialist will conduct high-volume outbound welcome calls to existing customers of newly acquired companies to build trust and gather information. They will also assist with basic scheduling, update customer records, and promote company programs like the VIP text club.
