Provide high-quality assistance and support to global enterprise customers, primarily in Japan, regarding account and subscription management. Act as a vital link between customers and internal stakeholders to ensure effective problem resolution and documentation.
The Managing Architect guides technical direction and drives customer success by managing and mentoring teams of Architects and Principal Consultants. They collaborate with internal stakeholders to scope and deliver strategic Red Hat Services solutions while ensuring alignment with organizational goals.
The Senior Technical Account Manager provides strategic leadership for key accounts and leads the resolution of complex technical issues. They also mentor team members and act as a trusted advisor to ensure customer success and business growth.
Manage strategic and complex enterprise IT projects from initiation through delivery while coordinating cross-functional teams. Facilitate Agile practices, monitor key performance metrics, and serve as the primary communication point between clients and internal departments.
The Security Technical Account Manager acts as a trusted advisor to customers, facilitating security triage, patching, and software development lifecycle improvements. They collaborate with engineering and product teams to resolve technical issues and mentor customer teams on security best practices.
The Security Technical Account Manager acts as a trusted advisor and primary interface between customers and engineering teams to resolve technical issues. They facilitate security patching, mentor customer teams on best practices, and develop solution patterns to ensure long-term enterprise success.
The Senior DevOps Engineer will design, implement, and maintain scalable infrastructure systems while automating repetitive tasks to support business applications. They will also collaborate with developers to improve application resilience, manage CI/CD pipelines, and conduct root cause analysis for incidents.
The Principal Data Analyst will act as a Product Owner to define strategic roadmaps and govern global contact data standards. They will implement AI/ML-driven automation to improve data quality and collaborate across functions to ensure data accessibility and accuracy.
The Territory Services Manager will guide and deliver Red Hat services within the intelligence community, managing revenue, bookings, and margin targets. They will collaborate with sales teams and partners to scope opportunities, develop contracts, and build long-term customer relationships.
Provide hands-on technical and architectural guidance for Red Hat OpenShift to key enterprise customers. Act as a trusted advisor and advocate, managing technical incidents and facilitating collaboration between customer teams and Red Hat engineering.
You will be responsible for creating solutions and providing L3 support for business-critical production deployments across a complex, global cluster environment. Additionally, you will design and implement automated solutions for deployment pipelines, test scenarios, and system monitoring.
Design and build scalable, distributed solutions to support continuous integration processes for OpenShift-native tooling. Maintain development, staging, and production environments while troubleshooting escalated issues and mentoring other engineers.
The consultant will implement, optimize, and support Red Hat platforms for telecommunications clients to ensure system stability and performance. They will also provide proactive maintenance, technical troubleshooting, and strategic guidance to foster strong client relationships.
Design and guide the implementation of Red Hat OpenShift infrastructure projects including container and virtualization technologies. Lead design workshops, create technical documentation, and provide knowledge transfer for enterprise-level cloud platform projects.
You will design and scale enterprise AI platforms by building container-native machine learning pipelines on Red Hat OpenShift. Additionally, you will collaborate with stakeholders to guide AI adoption, manage architectural risks, and deliver technical proof-of-concepts.
Design and deliver strategic technical solutions while providing leadership and enablement for Red Hat customers. Lead discovery sessions, manage project scoping, and foster strong relationships with stakeholders to ensure successful implementation of Red Hat technologies.
Guide customers in building scalable, optimally managed solutions using Red Hat technologies through hands-on implementation. Lead technical projects while collaborating with stakeholders to ensure project timelines and requirements are met.
The Senior Architect will collaborate with cross-functional teams to design and implement innovative cloud and telecommunications solutions for demanding customers. They will act as a customer advocate, guiding clients through the adoption of automation and DevOps processes to improve infrastructure and application availability.
You will lead and mentor a team of account executives to drive growth and achieve quarterly and annual revenue targets within the West Enterprise segment. You will also collaborate with regional leadership to develop and implement comprehensive go-to-market strategies for Red Hat's software solutions.
You will serve as a trusted advisor to strategic enterprise customers, providing technical guidance and architectural support for the Red Hat OpenShift platform. Additionally, you will manage customer relationships, advocate for their needs within Red Hat, and collaborate with internal teams to resolve technical issues.
The Technical Account Manager acts as a primary liaison between the customer and Red Hat to provide architectural guidance and implementation advice for the Ansible Automation Platform. They facilitate communication across teams, manage customer cases, and proactively identify technical issues to ensure successful solution optimization.
The Senior Architect leads complex customer engagements and provides expert guidance on technical requirements and project scoping. They also mentor junior team members and champion the value of the Red Hat Services portfolio to ensure successful project delivery.
The Specialist Adoption Architect designs tailored enablement strategies and leads workshops to help customers achieve business outcomes. They also diagnose technical adoption blockers and partner with product teams to relay customer insights for roadmap prioritization.
Develop, operate, and maintain public cloud systems while implementing tagging strategies and financial models to optimize cloud costs. Establish cloud governance policies and facilitate infrastructure to support automation pipelines for product development teams.
You will provide pre-sales technical support and lead validation processes to help customers align their business needs with Red Hat's automation solutions. Additionally, you will act as a customer advocate while collaborating with internal cross-functional teams to ensure successful implementation and thought leadership.
The role involves writing code to add new software features using Golang or other languages and contributing to the design and implementation of databases and schemas. You will also participate in Agile ceremonies, perform code reviews, and maintain unit, integration, and end-to-end tests.
The Territory Services Manager is responsible for selling and delivering strategic services within tier 1 telco accounts to drive revenue and growth. They act as a central point of contact, orchestrating cross-functional teams to ensure successful project execution and customer outcomes.
Architect and implement high-volume data pipelines using Snowflake, Databricks, and Apache Airflow while managing enterprise security and compliance. Develop and deploy machine learning models, MLOps workflows, and containerized applications on Red Hat OpenShift.
The Technical Account Manager provides strategic technical guidance to help customers optimize their Red Hat infrastructure and achieve business goals. They act as a trusted advisor by proactively identifying issues, managing technical escalations, and fostering strong relationships with key stakeholders.
The Senior Account Solution Architect will design and present complex technical solutions to customers while collaborating with internal teams to ensure successful implementation. They will serve as a subject matter expert to build long-lasting relationships and support the sales team in achieving revenue goals.
The Project Manager will oversee complex projects from initiation to delivery, managing budgets, resources, and risks while coordinating cross-functional teams. They are also responsible for establishing project management disciplines and ensuring customer satisfaction through effective stakeholder engagement and project reviews.
Provide proactive, personalized technical support and mentorship to strategic enterprise customers regarding security and the Red Hat ecosystem. Act as a liaison between customer operations and security teams while collaborating with internal engineering and product teams to resolve complex technical issues.
Design and deliver strategic OpenShift solutions while providing technical leadership and enablement for clients. Lead discovery sessions, manage project scoping, and foster strong customer relationships to drive the adoption of Red Hat technologies.
Act as the technical bridge between Python developers and Operations to automate and secure application deployments on OpenShift. Responsible for architecting CI/CD pipelines, governing release processes, and ensuring platform observability and stability.
Provide deep technical pre-sales support for OpenShift and Red Hat Application Services to help customers improve developer productivity and cloud-native delivery. Act as a subject matter expert by delivering custom demos, workshops, and POCs to secure technical wins within the financial services sector.
Act as a technical liaison between customers and Red Hat's engineering teams to resolve security issues and provide guidance on security paradigms. Manage enterprise customer relationships through proactive support, technical reviews, and the implementation of automated cloud platform solutions.
Manage complex projects from initiation to delivery and closure, overseeing financial aspects, resource allocation, and risk management. Collaborate across teams to implement project management methodologies and ensure customer satisfaction and value realization.
Drive subscription sales and services for the Red Hat Ansible Automation Platform within North America Public Sector Naval agencies. Lead strategic sales opportunities, deliver high-level business presentations, and collaborate with cross-functional teams to scale automation solutions.
Serve as a subject matter expert at customer sites to lead the delivery and implementation of Red Hat's infrastructure and cloud technologies. Manage system architecture definition, software specification, and the deployment of open source solutions to meet strategic IT needs.
Provide deep technical sales support and design path-to-production solutions for OpenShift and OpenStack on bare metal. Collaborate with sales, product, and customer teams to drive adoption, execute GTM strategies, and ensure customer success.
Lead and develop a high-performing technical support organization providing advanced diagnostics and troubleshooting for enterprise customers. Drive operational excellence by improving global processes, managing complex escalations, and partnering with cross-functional teams to enhance the customer experience.
Lead the sales strategy for selected Telco accounts and orchestrate teams to deliver a unified experience. Shape and negotiate large-scale transformational deals while building trusted relationships with key executives.
Design and implement Red Hat cloud and container solutions, including OpenShift and Ansible, to meet customer business needs. Provide technical expertise in architecture, deployment, troubleshooting, and performance tuning for complex open source environments.
Lead the architecture and implementation of OpenShift AI-based solutions, guiding customers through their AI transformation journey. This role spans pre-sales activities, such as solution design and proposals, and delivery leadership to operationalize AI workloads.
Develop end-to-end data science solutions for business challenges such as customer propensity and product forecasting. Collaborate with engineering and ML Ops teams to operationalize models and implement monitoring for data drift and performance degradation.
Manage large-scale distributed systems to ensure high availability, reliability, and performance for OpenShift Managed Cloud Services. Lead technical customer escalations and develop automation scripts to reduce toil and optimize service scalability.
Implement and deliver automated, containerized cloud application platforms focusing on infrastructure, security, and resilience. Serve as a subject matter expert to provide strategic IT recommendations and technical guidance to enterprise customers.
Drive quarterly sales execution and revenue growth within a strategic enterprise account by identifying new use cases and progressing opportunities. Collaborate with internal teams and stakeholders to position Red Hat as a trusted innovation partner and deliver value-based solutions.
The role involves designing and delivering proofs of concept and pilots for cloud and container solutions to build customer trust. You will act as a customer advocate to align business needs with Red Hat's technical offerings across PaaS, IaaS, and DevOps.
Drive the adoption of Red Hat virtualization solutions by leading discovery, analysis, and design workshops for key customers. Collaborate with cross-functional teams to architect, implement, and support business-critical virtualization infrastructures.
You will define and collaborate with Telco partners on Blueprints and system architectures, establishing long-term technical relationships. Additionally, you will play a hands-on role in researching and architecting OpenShift and Telco specific features into a unified solution.
The Sales Incentive Analyst is responsible for supporting the development, implementation, and administration of sales commissions and incentive programs. This role involves resolving incentive-related issues and ensuring that incentive plans lead to desired sales performance outcomes.
The Senior Site Reliability Engineer will develop, scale, and operate OpenShift managed cloud services, contributing to running OpenShift at scale through automation and monitoring. Responsibilities include coding, participating in on-call schedules, and resolving customer issues escalated from the support team.
