Provide second- and third-level support for Microsoft-based infrastructure, resolve incidents through analysis and root-cause assessment, and maintain stable, secure operations. Manage and improve the Modern Workplace environment, Windows Server and related Microsoft services, perform updates and standard changes, document solutions, and support critical incidents and on-call duties.
Coordinate tenders and proposal processes from initial request through timely submission, bringing relevant teams together and managing schedules, milestones, responsibilities, and requirements. Oversee proposal preparation and quality checks, facilitate reviews and decisions, track deadlines and risks, and continuously improve bid management processes and standards.
Design future-proof security architectures for hybrid cloud infrastructures and guide strategic customer projects from analysis to technical proposal. Support account managers in positioning the security portfolio through workshops and presentations while collaborating with partners to create customer value.
Design modern hybrid cloud solutions based on Azure and managed services while managing tenders (RFP/RFQ) and technical concepts. Support account managers in customer workshops and ensure a smooth handover to professional and managed service teams.
