The role involves managing the end-to-end fiber installation process by coordinating appointments, addressing customer inquiries, and providing technical support. Additionally, the support specialist is responsible for maintaining accurate documentation and ensuring high levels of customer satisfaction throughout the service lifecycle.
Maintain and develop the company’s WordPress website, including content, pages, plugins, security, integrations, SEO, performance, and analytics. Create and update digital and print marketing materials, logos, merchandise, vehicle graphics, and other branded assets, coordinating with the team and print vendors as needed.
