The Manager, Workforce Operations and Service Delivery leads workforce management, training, and service operations for the 24/7 National Maternal Mental Health Hotline. This role oversees staffing models, ensures service quality, and supervises the hotline's counselor and shift lead workforce.
The counselor facilitates daily engagement with help-seekers via phone, text, and chat to provide psychosocial support, evidence-based information, and referrals. They are responsible for maintaining accurate case documentation in Salesforce while ensuring privacy and participating in team meetings.
The Hotline Counselor facilitates daily engagement with help-seekers by providing psychosocial support, evidence-based information, and referrals via phone, text, and chat. They are responsible for maintaining accurate case documentation in Salesforce and collaborating with clinical teams to ensure high-quality care.
The role involves promoting awareness, prevention, and treatment of mental health issues related to childbearing on a global scale. The candidate will contribute to the mission of Postpartum Support International to make a meaningful impact worldwide.
