You will manage a portfolio of 25-40 customers, ensuring their retention through technical support, configuration advice, and relationship building. You are responsible for acting as the primary point of contact for technical issues and providing feedback to the internal product team.
You will be responsible for turning a fast-growing, stateful system into a predictable, well-automated platform by managing AWS infrastructure and Kubernetes clusters. This role involves reducing operational stress through safe automation, incident response, and building tooling to support large-scale data ingestion.
You will serve as the first in-house animator, defining the motion language for the brand across product launches, trailers, and social content. You will be responsible for illustrating and animating assets, including the company mascot, and creating a toolkit for consistent motion design.
You will manage a portfolio of 25-40 customers, ensuring their retention through technical support, configuration advice, and relationship management. You are responsible for acting as the primary point of contact to resolve technical issues and advocate for customer needs within the product team.
You will own sales enablement by creating positioning, battlecards, and talk tracks to help the sales team win deals. You will also bridge the gap between product developments and sales needs by surfacing insights from customer conversations.
You will work with engineering teams to analyze product data, conduct user research, and own the commercial strategy for observability products. Your role involves identifying actionable patterns to drive growth and providing high-level context to guide product decisions.
You will own daily revenue accounting operations, including journal entries, reconciliations, and usage-based billing recognition. Additionally, you will manage accounts receivable, support annual financial audits, and automate revenue accounting processes.
